Frequently Asked Questions
Property Questions
- The Collector's Handbook - A step-by-step guide to estate planning
- About Real Estate - Visit our Reference page for a wealth of information on collecting & collectibles
- Property Related Question
- Interested in Consigning Real Estate
- Interested in Selling Real Estate
- How much are my Real Estate worth?
- Questions Regarding Trusts & Estates
- How do I prepare my collection for my heirs and beneficiaries?
- How do I make sure Heritage handles the appraisal and sale of my estate collection?
- Questions Regarding Museum &
Institutional Services - Formal Appraisal Service Question
- More traffic equals more potential bidders. HA.com receives more traffic than any other auction house website. (Source: Similarweb.com)
Payment and Delivery
- When will my invoice be posted to the website?
- Does Heritage have a payment plan?
- What are my fees, shipping, and handling charges?
- When will I receive my winnings/purchases?
- Do I have to pay sales tax?
- Payment Options
- I didn't receive an invoice in the mail
My Account
Auctions and Bidding
- Bidding Tutorial
- Everything you need to know about consigning to an auction
- What is Heritage Live?
- Heritage Live! Frequently Asked Questions
- Questions About Online Auctions
- General Bidding Question
- I'm interested in a lot that did not sell in your last auction.
- Results of past auctions and my previous bids
- Why is there no description for an auction lot?
- Report an error/bug, description or lot correction
- Why is there no image with this lot?
- What is the Buyer's Premium?
- How can I be notified when an item I’m interested in comes up for auction?
- Get help setting up a Wantlist
- Why am I being outbid immediately?
- Terms and Conditions
- How do I sign up to receive printed catalogs?
Website Tips
- Spam Blocking
- Cookies and Security (Can't Sign in)
- Bidding Tutorial
- Increasing your bids
- Bidding Between Increments
- Batch Bidding - Place Multiple Bids with a Single Click
- Tracking Lots
- Bookmarking
- Sort your search results
- Why am I being outbid immediately?
- What is Heritage Live?
- Three Things to Know About Heritage Live!
- Heritage Live! Frequently Asked Questions
- What are Make Offer to Owner and Buy Now from Owner?
- How To "Make an Offer" to Heritage